Swain is a junior marketing and writing double major and can be contacted at [email protected]
As a worker at Sodexo, I have to say much of Jared Netley’s article last week is extremely offensive. I understand we have our own opinions and are allowed to share them, but I thought people at a university such as Drake would have more class than he showed in this article. Yes, I am going to be meta-complaining here by complaining about others’ complaining. Maybe this will shed light on things.
1. The smaller cups allow for less waste. That is Sodexo’s way of becoming socially responsible. Yes, it does save money because many students don’t go back for seconds, but nobody is stopping you from doing so. You can keep the cup with you all day and keep refilling it all day long if you want. Be grateful that you attend a campus that allows students unlimited refills. As a member of the national board for Sodexo, I can tell you we are lucky to have the amenities and benefits we have here at our dining services. Many campuses don’t have a coffee shop, free refills or even a C-Store.
2. Students have heard too many things through the rumor mill. Sodexo has an allergy station for those who need it. It has nothing to do with the cereal. The cereal was taken away because it was going to waste, as it became stale quite often. Who wants stale cereal? So, as a way to make the cereal fresher, it is only offered at breakfast. Every so often, there is a cereal bar during dinner on the weekends, which offers a large variety of cereal and toppings. You will survive without cereal at every meal, I promise.
3. People are faking allergies in order to get food from the allergy station? That is sad. Some of the people who need food from the allergy station have severe allergies to other foods offered and are only able to eat a few things. You are going to be selfish and eat someone else’s ONLY food option? I didn’t want this to become a moral talk, but seriously, think about others for a change. You can probably eat ANYTHING offered at Hubbell, and you are eating from the allergy station?
4. The costs of meal plans are set by Drake. So, if you think it is too expensive to eat on campus, bring that to up to Drake. The prices of the meal plans rise with tuition increases every year. As far as individual item costs go, check the smoothies, coffee and to-go items at Drake. Most of the prices have been the same for some time now. It isn’t like Sodexo is trying to rob students blind of their money — they are just making a profit like any other company.
5. You will find long lines and food running out anywhere at lunchtime. Have you ever been in a mall food court during the lunch rush? How about any type of fast food at 6 p.m.? Or how about the hour-long wait at Olive Garden almost every dinner? There is only so much staffing a food facility can have before the workers get in the way of each other and bring overall productivity down. Take management 120 and you will understand. They make the food fresh so it doesn’t sit there forever and get cold. You are going to have to wait if you want warm food. The lines move faster than one would think. Plan more time for lunch, or if you can’t plan more time, buy something from the C-Store or coffee shop to eat. Stop complaining about things that nobody can control.
6. If you think the food is bad, then get over yourself. You may have been raised to be a spoiled brat who only eats the highest of quality in foods, but you were in the wrong mindset to come to college. It doesn’t matter who it is or what college you attend – making food for mass quantities is difficult. It is hard to keep food warm, to keep it from drying out, to have flavor and to please every student at once. Have you ever been to buffets? One could complain that food isn’t very high quality at a buffet, but people still eat there. Hubbell chefs do the best they can with the many restrictions they have. Be thankful you even have food to eat. It is just food. If you constantly complain about the quality, then you are shallow and have been raised to be ungrateful. Sure, the quality will vary and there will be things you hate. That is fine. Nobody says you have to like everything offered.
I am not defending Sodexo just because I work there, but also because I think it does a great job of catering to as many students as it can. If you ever have specific requests, the managers will do their best to make sure you can get what you want. The extra salad line? That was a student request. How about ice cream at the Olmsted coffee shop and the new mixes at the C-Store? Those were to cater to student wants also.
Jackie • Mar 8, 2012 at 5:36 pm
I think Sodexo has really improved a lot since over the years. This year is my first year living off campus and cooking on my own, and let me just say that I am extremely grateful that they dedicate time to cook. From my own experiences, It’s not easy to plan a meal all the time. Now, cooking many varieties of meals for just one day is a lot of work, and I give Sodexo a lot of gratitude for that.
Of course, there’s always room for improvement, and this is why there are so many suggestions. Yet, there are so many suggestions that oppose each other. Some of us need to understand that being faced with opposing ideas is not easy at all. For example, I have higher standards of healthy eating, and I would like to see whole grain products with no high fructose corn syrup. Pros: it’s healthy because it has more fiber and nutrients. Cons: it’s costly. And yes, I have seen a fair share of people concerned about costs. Others are concerned about health. Unless economics dictate cheaper prices for this, it’s a tough decision.
It all comes down to saying that Sodexo’s job is really tough. It’s just unfair to them if we never think in their own shoes before complaining. We can be a little more mature to think deeper and at least understand where they’re coming from.
Jared Netley • Mar 8, 2012 at 4:11 pm
I am not here to complain or fight back about this argument, because my main purpose of my articles is to get people involved and get them passionate about something. I believe it is more fun to read about something that we can easily debate, like Hubbell, versus politics or something. So I am glad you wrote back and you shouldn’t feel like you are “meta-complaining”. But there are a few things I think people don’t understand about my writing style, is that is it satire and it is over aggressive because I am trying to make a broad point. I am aware I can walk and get a refill and I am aware I can stand in line for a little bit. I UNDERSTAND I CAN’T GET EVERYTHING I WANT. But what really makes me made and what really offends me is that in my article I never once went after a Sodexo worker and complained about them. I did mention there are some slow ones, which there are, but I never picked one out and I also never blamed them for the “downfall” of Hubbell. Yet you call me a spoiled brat?? You don’t know who I am and I am just fighting for what I and others believe could be something better and could make Drake an overall better place.
All the other “negative” feedback I got about my article, they all stood up for some of Hubbell’s perks (And there are some perks that it has) but they all admitted that there was a few things that could be better. There are things it can do better, I just tried giving out a few ideas some practical and some hopeful.
Eduardo Tamez • Mar 8, 2012 at 2:21 pm
People really need to stop complaining. Get off your high horse. It’s not the most spectacular food, but there’s always something for everyone and it makes me mad when you think about all the people in the world who are starving and here we are, in a private university in Iowa complaining about how this food doesn’t fit our standards. For shame.
Frustrated • Mar 8, 2012 at 11:10 am
What frustrates me about Hubbell is the fact that so many of the workers are lazy and incompetent. Yes, I understand that you don’t speak English and you’re probably being paid $7.25 an hour. But when there is a line of 40 people who just want a chicken wrap before their 12:30 class, please work with a little sense of urgency. Also, there have been so many times where I’ve gone for a meal late at night, been the only person in line, and been completely ignored for several minutes while the employees do other crucial things like fill little cups with barbecue sauce and slice away at the giant rotating chunk of mystery meat.
Quad Creek Cafe would be awesome if all I ever wanted to eat was chips and jello. I feel like I’ve won the lottery if I happen to snag a fresh fruit or veggie cup, and it shouldn’t be that way. Also, how hard is it to keep the forks/knives/napkins stocked? Psst, those things have an infinite shelf life and never go bad. You can order literally a million of them and not have to worry about any going to waste.
“If you think the food is bad, then get over yourself.” Are you kidding me? Is this really your response, as an employee and representative of Sodexo? First of all, don’t make assumptions about how people were raised. The point I think you’re missing is that people pay for this food. It’s not like we’re being whiny children and complaining about the generous gift that Drake is providing. When a meal costs me $7, I’m entitled to have certain expectations, like that it be fresh and delicious. Think about how far $7 can go at the grocery store or a fast food restaurant. “OH THEN WHY DON’T YOU JUST MAKE YOUR OWN FOOD OR EAT OUT EVERY MEAL?” Because I live on campus and Drake makes me buy a meal plan, duh.
Sodexo needs to do a better job of catering to the students, literally. If having cereal is such a big deal to so many people, then bring back the cereal. Make your customers happy. I understand that some of the problems people complain about are unavoidable, but many of them aren’t. Sodexo has gone nowhere but downhill since I’ve been here.
Joe Frake • Mar 8, 2012 at 11:10 am
As a senior who has been living off-campus for three years (moved off campus after my first year), and having visited the dining services here numerous times this year, I can say with absolute conviction that the dining services today are SO MUCH BETTER than they were three years ago. As a freshman, Hubbell was a place to avoid; Olmsted was the preferred location and Spike’s, back when that existed, was the sandwich place.
The physical upgrades are obviously tremendous, but the food has improved so much as well. Sure, some of the popular old choices like french bread pizza are gone, but things change. The quality of the food itself is demonstrably better, and that’s what I care about.
I’d imagine those who are complaining are freshmen and sophomores. If only they’d been here a few years ago to see how much better things are now, we wouldn’t have to deal with this incessant complaining.
I don’t know much about Sodexho’s corporate practices, but I applaud them for what they’ve done thus far.
student • Mar 8, 2012 at 3:00 am
As a fellow student and a Hubbell regular, I could see how one could see Jared Netley’s article from last week offensive. However, it would be a lie to say that I disagree with some of the things he brings up. I also do have complaints about the dining service Sodexo offers, and that’s based off the 4 years I’ve been at Drake and how I’ve seen Sodexo’s dining options continually decline. I’ll probably touch on that later, but for now here are my thoughts on your rebuttal.
1. Let’s be honest. Students won’t carry around a paper cup all day just to get a refill. Often times, people will get food from Quad Creek Cafe to go and decrease in cup size doesn’t allow students who won’t stay and get refills to get the 20oz. That’s really the main problem I saw with the cup size. It doesn’t really matter too much if you eat, but if you have somewhere to go, you’re stuck with 16oz, even if you choose a healthier option by drinking water.
2. I don’t have an issue with the allergen station. But who wants stale cereal? I do. I want cereal and I don’t care whether it’s stale or not. If the container is sealed properly, it shouldn’t go stale anyways. There are days when I walk into Hubbell and a lot of the food is out and I’m on a tight schedule. There are days when I go and all I want for dinner is a bowl of cereal. Is that really that big of a deal? I think college dining experience is interesting because you get to have different types of meals. They serve breakfast food like pancake and sausages for dinner every once in a while. You can get a burger or pizza during any meal. But not cereal? Cereal is a healthier food option and I don’t want to be eating a slice of pizza with over 10 grams of fat per slice every meal.
Also, I don’t see how leaving cereal out only during breakfast will keep it from getting stale. All you’re doing is storing the cereal away in the back where it’s not accessible for the students. As I said before, if it’s properly sealed, it shouldn’t be going stale that fast. If you finish the cereal faster, it also allows Hubbell to open up a fresh back of cereal as well. I think the “cereal goes stale” argument is pretty weak.
3. There were times I’ve gotten to Hubbell a little past 1 with almost no food left besides the food from the allergy station and I’ve tempted to try to get the food from t hat line. Most of the food doesn’t get eaten and it’ll go to waste anyways, not to mention that often times they are healthier than the regular options. Maybe if we brought the cereal back, people wouldn’t be as tempted to eat from the allergy station.
4. If you look at the prices for some simply-to-go items, you have to admit some items are a bit overpriced. Parfait or grapes and cheese for almost $5? PB & J for about $2? A loaf of bread probably costs about $4 at most and there is no reason to be charging that much for a PB & J. I understand Sodexo is trying to do some business, but why can’t it be honest and fair? That’s all we ask for.
5. Until the Hubbell North renovations started, we had 3 dining locations. That means we are now serving the same number of students with 1 less dining locations, crowding things a lot more and creating longer lines. This is something Sodexo could have easily foreseen during the planning stages. Terrace Court was one of the most popular dining locations and now it has been transformed into Underground Fitness. There are probably about 1800 students who live on campus and maybe another couple hundred with meal plans. Instead of having maybe 600-700 per location every meal, it’s now about 1000 per location. That will create problems regardless of where you’re at. I know not all students will sit down and eat, but that’s still that many people who will have to go through and grab a meal at some location.
I have submitted numerous requests that have gotten ignored. And they weren’t anything big like a nice ribeye steak or lobster tails or anything like that. Over the past 3 years, I’ve seen Sodexo take away way too many things that I have enjoyed and I don’t want to see any of my other food options diminish. The French Bread pizza is gone, chili dogs are no longer here, half of the workers at the deli station don’t even know where the bacon is for BLTs. It’s not really about the quality that I complain about, but the fact that some things were given and those very things were taken away. I’ve seen chicken wraps and burritos made with care in the past. I’ve seen omelets made on a flat iron stove instead of a 8-inch pan. I’ve seen the days when biscuits weren’t served dry and when I could get the amount of eggs I want for breakfast.
Michael • Mar 8, 2012 at 1:44 am
Thank you. This is awesome. I have been getting sick of the complaining! Great points.